- Can I Track The Shipping Progress Of My Order?
Yes, once your order has been dispatched from our warehouse division, you will receive an email containing details of your delivery tracking reference number were you would be able to track the delivery progress of your order with Royal Mail. Please click here to access the Royal Mail web site to track your order with Royal Mail.
- Do Your Prices Include The UK VAT?
All prices include VAT.
- Are You A VAT Registered Company?
Yes we are!
- What will happen if I’m not in to accept delivery of my parcel?
Royal Mail will leave you a card informing you that delivery has been attempted. On this card will be instructions on how to obtain your parcel.
- Where Are You Based?
We are based in London, United Kingdom. We are a UK company.
- Is Your Web Site Secure?
Branded uses high encyption with all transaction for your peace of mind and security. We use GeoTrust's patent pending QuickSSL, the winner of Web Hosting Magazine's 2001 Editor's Choice award, is your best choice for conducting secure commerce over the Internet. With QuickSSL you get true 128-bit SSL encryption that's fully compatible with the leading web browsers. QuickSSL enables the web site to activate the browser's "LOCK" icon, indicating data will be protected from interception or tampering using secure sockets layer (SSL) encrypting technology. Our patent pending QuickSSL assures your on-line visitors of safety and security for sending credit card account numbers and other confidential information over the Internet.
- Which courier company do you use?
We use Royal Mail for UK deliveries and Parcelforce to Europe and Rest of World.
- What Is Your Returns Policy?
If you are not entirely satisfied with your order, simply return your order back to us within 7 days from date of receipt of your order, for a full refund of the product value. Please note - The postage & packaging will not be refunded, just the value of the item(s) in the order. Please click here to read our returns policy in full.
- Are Your Products Genuine?
Absolutely Yes! All items we sell are 100% authentic products.
All items come with their original dust bags and tags/labels of authenticity. All items we sell are brand new items, we DO NOT sell any items which are factory seconds and/or damaged stock. We strictly DO NOT sell inspired and/or compared items. We buy directly from authorized boutiques who are appointed and buy direct from the brand company, mainly from Italy and the UK allowing us to bring you great genuine products at a reduced price.
- Do you sell gift vouchers?
Unfortunately we do not currently sell gift vouchers.
- Do You Accept Alternative Payments?
Yes we do! We also accept payments via fax order and cheque payments via post. If you wish to pay by these methods please click here. We also accept payments via bank transfer, if you wish to make a payment via bank transfer please contact us via email at info@branded.net for further details.
- When Will You Charge My Credit / Debit Card?
We will charge your credit / debit card once your order has been dispatched from our warehouse. You will receive an email advising you once your order has been dispatched.
- Do You Ship To International Customers?
Yes we do! Payment method only accepted is bank transfer. If you wish to make a payment via bank transfer please contact us via email at info@branded.net for further details.
- Is There Any Other Why I Can Have My Order Sent To An Alternative Delivery Address?
Yes, if you make your payment via bank transfer we can then send your order to an alternative delivery address. If you wish to make your payment via bank transfer please email us at info@branded.net for further details.
- How Can I Pay My Order?
We accept online all major credit cards which include Visa Card, Master Card, JCB, Solo, Switch and Delta. We also accept alternative payments such as fax order, postal payments and bank transfer.
- I Am Experiencing Problems Whilst Checking Out?
Your 'Cookies' in your internet option settings need to be turned on. If you need help please email us at info@branded.net.
- Do You Ship To An Alternative Address?
No, due to fraud and security measures we only ship to the Billing Address.
- Can I Track The Progress Of My Order On Your Web Site?
Yes you can track the progress of your order by login into the 'My Account' section on our web site and select the 'Current Orders' link. Please click here to access the 'My Account' section..
- How Long Does Delivery Take?
If you place an order between Monday to Friday before 11am your order will be processed on the same day (excluding any Bank Holiday). Any orders we receive on Saturday and/or Sunday will be processed on the following Monday. All orders received on any Bank Holiday will be processed on the next working day. We will aim to despatch orders on the same day for a next day service but please allow between 2-3 working days to receive your order.
PLEASE NOTE - Due to additional payment card screening checks, your order may be delayed.
You can also read our order & shipping information on our web site by clicking here.
- Do You Sell On Wholesale Or Trade Basis?
We do not sell on wholesale or trade basis. We are a retail online company.
- Can I pick up my order from your warehouse?
Unfortunately it is not possible to pick up orders from our warehouse.
- What Currency Are Your Prices?
All prices shown on our web site are in GBP - British Pounds (UK Sterling £'s).
- Do You Have Catalogue That You Can Send To Me?
Due to the large number of styles and stock availability constantly changing we regret that we do not publish a catalogue.
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